We're here to assist you with your order!

If you have any questions or concerns about your order, don't hesitate to reach out to us. You can contact us via email at Support@Ease2day.co Please make sure to provide us with your email address, telephone number, order number, or tracking number so that we can quickly locate your order and assist you effectively.

When will my order be shipped out?

Once we receive your order, we prioritize processing it on the same day and aim to ship it out within 1-2 business days. Orders placed on Saturdays will be processed along with Sunday's orders, ensuring prompt handling.

What shipping methods do you offer?

To cater to your shipping preferences, we offer multiple shipping methods, including UPS ground, UPS SurePost, USPS, and truck freight transportation. The selection of the shipping method depends on the size and quantity of the items in your order. Please note that our shipping services are currently available to customers in the United States and Canada.

What is the estimated delivery time?

We understand the importance of receiving your order in a timely manner. After successfully submitting your order, our warehouse processes it within 1-2 business days. The order is then carefully picked, packed, and dispatched. Delivery times vary depending on your location and any potential courier screening processes. While we strive to provide accurate estimates, external factors such as extreme weather conditions or technical failures may affect delivery times. On average, you can expect delivery within 3-5 business days in the United States and 5-10 business days in Canada.

How do I cancel my order?

If you need to cancel your order, please send a cancellation request to Support@Ease2day.co on the same day that the order is placed. We will gladly cancel your order free of charge. However, if your order has already been shipped, you will be responsible for the recall cost to stop the delivery if you still wish to cancel the order.

What if I don't receive my order?

In the event that you haven't received your order, we recommend contacting the carrier to verify if they have delivered the item to the correct address. To assist us in locating your package, kindly provide us with your phone number, as we will initiate a claim with the carrier on your behalf. Typically, the carrier will conduct a search, and it usually takes about one week to receive the search results. We appreciate your patience during this process.

What if I have received a damaged order?

If you receive a damaged order, please initiate a return request from your personal center within 3 business days of receiving the package. It's important to note any visible damages or operational issues. Take detailed digital photographs of the damage and provide us with proof. This will help us efficiently process your refund.

When can I expect a refund debited to my account once I return the item?

Once your return is authorized and you have the return tracking number, please notify us at Support@Ease2day.co. After we receive the returned item in our warehouse, we will process your refund within 3-5 business days. We appreciate your understanding and patience during this process.

What is the warranty of my item?

We stand behind the quality of our products, and that's why we offer a guaranteed 1-year warranty from the date of purchase. If you encounter any issues with your item due to a quality problem, we will cover any costs incurred as a result.

How do I return the item?

Within 30 days from the date of delivery, if you encounter any quality issues with your item, please contact us to initiate a return for a full refund. If you decide to return an item without any quality problems, you will be responsible for the shipping costs associated with the return. Please ensure the item is returned in.

11. Is that possible for me to order replacement parts from you?

Normally we don't sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

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