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SHIPPING POLICY

Note: Total Delivery Time = Processing Time + Shipping Time

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days for us to process and produce your order in time for your order to ship out. You can track your order here. If 3 days has passed and still haven't recieved any tracking updates please contact us Support@Ease2day.co

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx or UPS and International Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 7 - 10 Business days
  • Average transit times to International: 7-20 Business days
  • Canada, Europe * 7-20 Business days

  • Australia, New Zealand * 7-20 Business days
  • Mexico, Central America, South America * 7-20 Business days
  • Russian Federation: 7-20 days

*Please note this does not include our 1-3 day processing time*

Process Time: Before ships out we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. 1- 3 business days Normally. However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be 4-7 business days. 

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Support@Ease2day.co If the address is wrong, we can correct this within 24 hours.

WHERE IS MY ORDER??

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. 

IS SHIPPING FREE?

Shipping is free WORLDWIDE on most items. We don't have hidden charges.

What happens if my item(s) arrives damaged?

If your item(s) arrives damaged, do not panic. First, take a picture of the damaged item(s) and refuse the package. Once you have the pictures, send us an email to notify the Customer Service team at support@Ease2dy.co

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and give us a call so we can help you move forward from there whether it is a replacement or refund of your money.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
 

Parts missing?

If your item received parts that are missing, please contact us immediately at  support@Ease2dy.co and we will get you a replacement and the rest of the parts sent to you right away.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)